Return Policy

At Midnimo Auto Tires, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist with returns as per the guidelines below.

1. Returns Eligibility
We accept returns on defective or incorrect items. If you receive a damaged or incorrect product, please contact us within [X] days of receiving your order to request a return or exchange. The item must be in its original, unused condition, and with all packaging intact.

2. Return Process
To initiate a return, please contact us at midnimotyres@gmail.com or call 0722 347 226 with your order number, product details, and reason for return. Our customer service team will guide you through the return process and provide further instructions.

3. Non-Returnable Items
For health and safety reasons, certain products (such as used tires) may not be eligible for return unless they are defective or damaged during delivery.

4. Return Shipping Costs
Customers are responsible for the return shipping costs, except in cases where we are at fault (e.g., if the wrong or defective product was shipped). We recommend using a trackable shipping service or purchasing shipping insurance for your return.

5. Refunds and Exchanges
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. Approved refunds will be processed to your original payment method. If you prefer an exchange, we will ship the replacement product as soon as possible.

6. Timeframe for Refunds
Refunds will be issued within [X] days of receiving the returned product, depending on the payment method.

7. Contact Us
If you have any questions or concerns about our return policy, please contact us:
Email: midnimotyres@gmail.com
Phone: 0722 347 226

Location: Pumwani, Nairobi, Kenya